[ about PB ]Pitney Bowes (NYSE:PBI) is a technology-driven products and services company that provides SaaS shipping solutions, mailing innovation, presort mailing services with a nationwide footprint across the United States, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity, increase the security, and eliminate the potential for fraud in the sending of mail and parcels.
Pitney Bowes is among only a handful of great American companies listed on the NYSE for 75 years. When initially launched on the exchange in 1950, Pitney Bowes provided innovative mailing solutions. Today, Pitney Bowes proudly stands as a key player for presort mailing services, mailing innovation, and as a global leader in SaaS shipping technology.
[ My role ]PB
New York, New York
Director of Product and Technology Integration
At Pitney Bowes, I led the enterprise integration of Borderfree—a global e-commerce platform acquired to expand PB’s cross-border retail and logistics capabilities. The mandate was clear: unify product and technology ecosystems to accelerate innovation, scalability, and client value across markets.
As Director of Product and Technology Integration, I partnered directly with the PB CTO, Borderfree’s business and technology leaders, and internal PB stakeholders to define and execute a cohesive integration strategy. This included aligning platforms, APIs, and data systems to ensure operational continuity while modernizing the architecture for global scalability.
I guided the alignment of product strategy, data infrastructure, and engineering execution—bridging cultures and codebases to deliver a unified technology stack capable of supporting PB’s international commerce vision. Every decision balanced business velocity with reliability, ensuring that innovation was introduced without disruption.
Working across product, engineering, and corporate leadership teams, I helped transform the acquisition into a platform for growth—turning integration into an engine for strategic expansion, operational transparency, and long-term enterprise resilience.
[ strategic outcomes ]Strategic Outcomes
Enterprise Platform Integration
Unified Borderfree’s commerce, logistics, and payment systems into Pitney Bowes’ enterprise architecture—ensuring seamless operational continuity, data integrity, and a single, scalable foundation for global e-commerce growth.
Technology Modernization & Workflow Alignment
Redesigned end-to-end product and technology workflows—embedding agile delivery and modern engineering practices to accelerate releases, improve cross-functional visibility, and reduce integration friction across global teams.
Cross-Business Collaboration Framework
Connected PB and Borderfree business units, engineering, and product leaders under a shared governance model—creating alignment between corporate strategy, product innovation, and client delivery.
Measured Impact & Growth Enablement
Delivered measurable gains in platform reliability, time-to-market, and organizational efficiency—transforming the Borderfree acquisition into a growth engine that expanded PB’s digital commerce capabilities worldwide.
“Charles brought structure and clarity to a complex integration—bridging product and engineering with purpose, precision, and trust.”
Brendten Eickstaedt
Senior Director of Software Engineering, Pitney Bowes
Data → Integration → Delivery → Impact
Stage 01Data Systems
Unified commerce, logistics, and customer data from Borderfree into Pitney Bowes’ enterprise platforms—streamlining data pipelines, ensuring compliance, and enhancing visibility across cross-border operations.
Stage 02Integration Frameworks
Established integration standards and APIs that connected Borderfree’s product and technology ecosystems with PB’s global infrastructure—accelerating platform interoperability and operational transparency.
Stage 03Delivery Intelligence
Implemented unified delivery dashboards that provided executives and technology leaders with real-time insights into integration progress, performance metrics, and risk indicators—enabling faster, data-informed decisions.
Stage 04Measured Impact
Delivered measurable gains in platform reliability, transaction efficiency, and client experience—transforming Borderfree from an acquisition into a scalable growth platform that strengthened Pitney Bowes’ leadership in global commerce.
[ the journey ]A deliberate ascent through integration, innovation, and enterprise unity.
Inclusions
Every journey begins with clarity of purpose. Mine began at Pitney Bowes with a mandate to transform acquisition into acceleration—bringing Borderfree’s commerce technology into PB’s global ecosystem without losing the precision, reliability, and trust the brand was built on.
At PB, that meant guiding the integration of product, data, and infrastructure across two organizations—bridging cultures, aligning systems, and modernizing delivery models to enable global scalability. Every phase—architecture design, API standardization, and operational transition—was driven by a commitment to clarity, control, and measurable progress.
Each milestone balanced innovation with stewardship. Integration wasn’t just about merging technology—it was about creating a shared foundation for growth, where enterprise alignment empowered both speed and sustainability.
This ascent continues, defined by the same principles that anchor Pitney Bowes’ legacy: precision, endurance, and the pursuit of lasting value through disciplined transformation.
Exclusions
Rushed integration. Fragmented ownership. Anything that values speed over stability or scale over strategy.
True progress is measured not by how quickly systems connect, but by how seamlessly people, processes, and platforms align to create enduring impact.