[ about ubs ]UBS Wealth Management is the global wealth management division of UBS Group, serving individuals, families, and institutions through personalized financial advice and investment solutions. Its mission is to help clients protect, grow, and transition wealth across generations through a combination of advisory expertise, investment management, and digital innovation.
UBS offers access to a full spectrum of services — from portfolio management and lending to financial planning, sustainable investing, and family office services — supported by world-class research and global reach.
With advisors in more than 45 countries, UBS Wealth Management combines institutional-scale resources with personalized client relationships, helping clients pursue their long-term goals with confidence, clarity, and precision.
[ My role ]UBS
Madison Ave. New York, New York
Director
At UBS, I am shaping the future of intelligent wealth management—where data meets judgment and technology amplifies human expertise.
At UBS Wealth Management, I lead strategic programs that integrate client engagement, product innovation, DevOps transformation, and AI adoption into a unified vision of intelligent wealth management. My focus is on advancing the use of Generative and Agentic AI—systems designed not just to analyze data but to act on it—enabling advisors, clients, and teams to pursue investment goals with autonomy, precision, and measurable outcomes.
In this role, I drive the convergence of AI, automation, and product strategy, shaping how technology supports global wealth management platforms and the next generation of client experiences. My work bridges innovation and governance, ensuring that AI adoption aligns with both regulatory standards and enterprise agility.
I collaborate with cross-functional teams of AI Engineers, Data Scientists, Product Leaders, and Business Executives to deliver scalable, responsible innovation that redefines how UBS connects intelligence with impact.
[ strategic outcomes ]Strategic Outcomes
AI Integration at Scale
Implemented a unified framework for Generative and Agentic AI, enabling wealth management teams to transition from insight generation to autonomous decision-making with measurable precision.
Operational Transformation
Redefined delivery through DevOps modernization, improving deployment velocity, stability, and governance across global client platforms.
Client-Centric Innovation
Developed intelligent tools that enhance advisor-client engagement, turning complex financial data into actionable, transparent insights that elevate client confidence.
Collaborative Excellence
Fostered alignment across AI engineers, data scientists, and business leaders, driving a culture of innovation grounded in accountability, clarity, and shared success.
“Working with Charles has been a masterclass in clarity and innovation.
His ability to translate complex ideas into practical, actionable strategies sets a new benchmark for leadership within UBS. Charles approaches every initiative with precision and empathy, ensuring technology serves people—not the other way around.
His influence extends beyond delivery; he inspires teams to think bigger, work smarter, and execute with purpose.”
Maria Montserrat Gonzalez-Diaz
Executive Director, UBS Wealth Management
AI → Data → Client → Impact
Stage 01AI Systems
Generative and Agentic AI automate insight creation and trigger policy‑aligned actions across platforms.
Stage 02Data Intelligence
Unifies structured and unstructured data into transparent, auditable signals for decision support.
Stage 03Client Experience
Advisors and clients collaborate with clarity and autonomy through intuitive, compliant workflows.
Stage 04Measured Impact
Demonstrable gains in efficiency, advisor productivity, and client outcomes—tracked with clear KPIs.
[ the journey ]A disciplined ascent through data, design, and direction.
Inclusions
Every journey begins with clarity of purpose. Mine began with a conviction: that wealth management could be redefined when data, empathy, and design converge. Along the way, I’ve built systems that not only scale decisions but elevate the human judgment behind them.
Each phase—AI integration, operational modernization, client engagement—has been a stage of ascent. From ideation to implementation, every step demanded precision, collaboration, and an unwavering focus on measurable outcomes.
The journey continues, powered by the same principles that define the Alps themselves: structure, endurance, and perspective.
Exclusions
Shortcuts. Noise. Anything that prioritizes speed over substance or automation over accountability. True progress in wealth management doesn’t happen through disruption—it happens through disciplined transformation.
This journey rejects excess and embraces intention. It’s not about arriving first—it’s about elevating every part of the climb so that clients, teams, and technology reach the summit together.